Which credit cards do you accept for online purchases?
We accept Visa & Mastercard ONLY. Shipping for exchanged products must be paid by the sender.
Is cash or check accepted?
We accept checks, but require 15 days from the time we receive the check to when we ship the item ordered. Checks should be made out to HELSINKI HUDSON. Please print out, fill in, and send us this order form along with your check, and add the order date in the memo section of the check. Be sure to include shipping charges in the total amount.
Will I be charged sales tax?
Clothing and footwear items under $110 are exempt from NY State Sales Tax. Out of State purchases are Sales Tax Exempt.
How soon before we ship?
Goods in stock should ship within 4-5 days and take between 7-12 days to arrive, depending on where you live, via USPS and the availability of product. We only ship complete orders to save you extra shipping costs. If one or more items are out of stock, we will notify you via e-mail that your order is backordered and you can advise us whether to hold the order or ship it incomplete.
We will attempt to get your goods to you as quickly as possible.
Shipping costs: $6.95/$10.95 (for 3 or more items).
Does Club Helsinki Store accept international orders?
The CH store gladly accepts International orders. For International orders, CH store ships via USPS International.
If you place an order with our online site, you may email: email@example.com to request package tracking information.
Do you offer gift wrapping?
Although we don't offer gift wrapping, your mail order will be neatly folded and wrapped in tissue paper.
May I return merchandise?
Item(s) may be returned for EXCHANGE ONLY. Additional charges will incur for additional shipping and any cost differential in the merchandise. Item(s)may be returned for a full refund with a manufacturer's defect ONLY. ANY return or exchange must be unworn and in good condition. We will not reimburse you for shipping of returned merchandise. After 30 days, we do not accept any returns for exchanges or refunds.
If you have questions regarding our return policy or need additional information regarding our Club Merchandise, please email firstname.lastname@example.org.